GDPR Compliance

saffron-prairie is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides information about how we handle personal data in accordance with these requirements.

Data Controller

saffron-prairie is the data controller for personal information collected through this website and in connection with our garden care services. As the data controller, we determine the purposes and means of processing personal data and are responsible for ensuring compliance with data protection legislation.

Lawful Basis for Processing

We process personal data only when we have a valid lawful basis to do so. The lawful bases we rely upon include:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes, such as receiving marketing communications
• Contractual necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
• Legal obligation: Where processing is necessary to comply with a legal obligation
• Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests

Your Data Protection Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of Access

You have the right to request a copy of the personal information we hold about you. This is commonly known as a subject access request.

Right to Rectification

You have the right to request that we correct any personal information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to request that we transfer the personal data you provided to us to another organisation, or to you, in certain circumstances.

Right to Object

You have the right to object to the processing of your personal data where we are relying on legitimate interests as the legal basis for processing.

Rights Related to Automated Decision Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month of receipt. In certain circumstances, we may extend this period by up to two months where requests are complex or numerous.

There is no fee for making a request, although we may charge a reasonable fee if your request is clearly unfounded or excessive. We may also refuse to comply with such requests.

Data Security

We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk associated with processing personal data. These measures include:

• Secure storage of physical documents containing personal data
• Password protection and access controls for electronic systems
• Regular review and updating of security measures
• Staff training on data protection responsibilities

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

International Transfers

We do not routinely transfer personal data outside the United Kingdom. Should such transfers become necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can contact the ICO at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: ico.org.uk

Contact Us

For any questions or concerns regarding this GDPR statement or our data protection practices, please contact us at:

saffron-prairie
42 Meadow Lane
Guildford, Surrey
GU2 4PH

Email: [email protected]

Last updated: January 2024