Privacy Policy
How we collect, use, and protect your personal information
This Privacy Policy explains how saffron-prairie collects, uses, stores, and protects the personal information of visitors to our website and users of our services. We are committed to ensuring your privacy is protected in accordance with applicable data protection legislation.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, postal address) when you submit enquiry forms
- Information about your garden and service requirements that you provide to us
- Technical data including IP address, browser type, and browsing patterns on our website
- Communication records when you contact us via email or other means
How We Use Your Information
The personal information we collect is used for the following purposes:
- To respond to your enquiries and provide quotes for our services
- To deliver the garden care services you have requested
- To communicate with you about appointments, schedules, and service updates
- To improve our website and the services we offer
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: When you submit an enquiry form, you consent to us using your information to respond to your request
- Contract: Processing necessary to fulfil a service agreement with you
- Legitimate interests: To operate and improve our business, provided this does not override your rights
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry data is typically retained for up to three years unless a service relationship is established, in which case records may be kept longer for business and legal purposes.
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- With trusted service providers who assist us in operating our website or conducting our business, provided they agree to keep this information confidential
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of others
Your Rights
Under data protection legislation, you have the following rights:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information in certain circumstances
- The right to object to processing of your personal information
- The right to data portability
- The right to withdraw consent at any time where processing is based on consent
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
saffron-prairie
42 Meadow Lane
Guildford, Surrey
GU2 4PH
Email: [email protected]
Last updated: January 2024